FAQs

Can I change my order after it’s placed?
Unfortunately, once an order is placed, we cannot make changes. Please double-check your order details before completing your purchase.

Can I cancel my order after it’s placed?
Orders can be canceled for a full refund only before they are processed by our warehouse. Customized and preordered items cannot be canceled after payment.

Can I change the shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at contact@doabella.com. We will do our best to accommodate your request if your order has not yet been processed.

What should I do if I receive a defective item?
Please contact us immediately at contact@doabella.com with photos of the defective item, and we will assist you with a refund or replacement.

What should I do if I receive the wrong item?
If you receive an incorrect item, please contact us within 7 days of receiving your order at contact@doabella.com. We will arrange for a replacement or a refund, depending on your preference.

How do I return an item?
To initiate a return, please contact our customer service team at contact@doabella.com for detailed instructions. Please ensure that the item is in its original condition and packaging.

What if my package is delayed?
If your package is delayed, please check the tracking information provided. If you need further assistance, contact our customer service team, and we will help resolve the issue.

Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and taxes, which are the customer’s responsibility.

Do you offer gift wrapping?

Currently, we do not offer gift wrapping services.

Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. Gift cards are sent via email and can be used for any purchase on our site.