Autumn And Winter Bucket Messenger Bag

Texture: PU material
Style: European and American
Fashion shape: bucket shape
Backpack method: One-shoulder cross-body hand-held
Applicable scene: leisure
Lining Material: Polyester
Shoulder strap style: single
Carrying parts type: soft handle
Types of outer bags: Digging bags
Luggage hardness: soft
Style: shoulder bag

. Regular Cleaning
• Fabric Bags: Wipe with a damp, soft cloth. For stains, use a mild soap solution and blot gently.
• Leather Bags: Use a dry, clean cloth or a specialized leather cleaner. Avoid water as it may stain the leather.
• Synthetic Materials: Clean with a damp cloth and mild detergent if needed.
. Storage
• Store bags in a dust bag or pillowcase to prevent scratches and dust buildup.
• Keep them in a cool, dry place, away from direct sunlight to prevent fading or cracking.
. Handling
• Avoid overloading the bag to prevent stretching or damage to straps and seams.
• Minimize contact with water, oils, or makeup to prevent stains.
. Protection
• Use a waterproof spray for fabric or leather protectors to safeguard against stains and moisture.
• For leather, condition the material every few months to maintain suppleness.
. Zippers and Hardware
• Keep zippers clean and smooth by gently running a graphite pencil over them if they become stiff.
• Wipe metal hardware with a soft cloth to maintain its shine.
. Repair
• For minor issues like loose stitching or worn edges, consult a professional repair service.

Thank you for shopping with us! Please read our return policy carefully

What are your Shipping and Processing Times?

Processing Times:
Orders typically take 2-4 business days to process before being shipped. Please note that processing times are in business days and do not include weekends or holidays.

Standard Shipping Times:
Once processed, orders generally arrive within 6-11 business days. If you need your order sooner, please contact us for expedited shipping options.

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Where Can I Find My Tracking Number?

When your items are shipped, you should receive a notification via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, don't worry—just contact us, and we'll assist you.

Please note that in certain cases, tracking may not be available for some shipping methods or in specific countries, states, or cities. For more detailed information, please email us at contact@doabella.com, and we'll be happy to help.

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Returns Policy

Extended Returns Period:
Doabella offers an extended returns period starting from the date you receive your order. If you have any questions about our returns policy, please reach out to us at contact@doabella.com.

Return Conditions:
All returned items must be in their original condition. Unfortunately, Doabella cannot accept returns for items that have been used, worn, or altered.

Non-Returnable Items:
Accessories are final sale and cannot be returned. Please carefully review product descriptions and size guides before making your purchase.

Return Fees:
Returns are made at the customer’s expense. Contact our customer service team for instructions on how to return your items.

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Customer Responsibility

Accuracy of Order:
It is the customer’s responsibility to ensure the correct size is selected and to carefully review product descriptions before placing an order. We strive to provide accurate sizing information and high-quality products on our website.

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Exchange Policy

Due to the complexities and costs associated with international shipping, we currently do not offer direct exchanges. However, we understand that finding the perfect fit or product can sometimes be challenging, so we offer the following options:

• Return for Refund: If the item you purchased doesn't meet your expectations, you can return it for a refund. You can then place a new order for the correct size, color, or product. Please note that return shipping costs are the responsibility of the customer.
• Store Credit: As an alternative to a refund, we can issue store credit once we receive your returned item. This credit can be used to purchase a replacement item or any other product in our store.

Important Notes:

• All returned items must be in their original condition, unused, and with all original packaging and tags intact.
• Accessories are final sale and cannot be exchanged or returned.
• Shipping costs for the original order are non-refundable.
• For more detailed instructions on how to return an item, please contact our customer service team at contact@doabella.com.

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Refunds

Processing Time:
Refunds will be processed to the original payment method within 14 business days of receiving your return, excluding shipping fees.

Partial Refunds:
In cases where items show signs of wear or damage, we may offer a partial refund.

Damaged Products:
If your order arrives damaged, please contact us immediately. We offer a full refund or replacement for items that are badly damaged. For minor issues (e.g., slight wrinkles, small scratches), we may offer a partial refund or replacement.

Notes:

1. For damaged packing boxes, Doabella cannot offer any refunds or other after-sale services due to the long-distance international delivery.
2. Doabella refunds you the cost of the product only.

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Incorrect or Missing Products

Doabella has a strict quality control process before products are dispatched. However, if you receive an incorrect or missing product, please report the issue to us within 7 days of receiving your order. We will address such issues as follows:

• Incorrect Products: We offer a full refund or replacement.
• Wrong Color or Size: For products with the wrong color or size that don’t affect product function, Doabella offers a refund.
• Missing Parts: For parts missing that don’t affect product function, Doabella may refund partially or resend the missing part. For parts missing that affect product function, Doabella will resend the product.
• Accessories: Doabella will resend any missing accessories.

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Orders Delayed

Sometimes, orders may arrive at the nearest post office to the buyer and remain pending due to an insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact their local post office or go to the post office for delivery.

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Orders Not Received

Doabella will not provide refunds or resends if the tracking information shows the order has been delivered. If tracking shows that your order was delivered but you did not receive it, you will need to provide a non-delivery certification from your local post office with an official seal. Please note that we cannot process refunds or resends without this documentation.

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Tracking Information Alerts

If the tracking information shows an alert, the reasons may include:

a) Incorrect/insufficient address
b) No such number
c) Unknown recipient
d) Refused
e) Not picked up in time
f) No safe delivery location
g) Uncleared customs
h) Other reasons

The local distributor will attempt delivery 1-3 times depending on the situation. If the package is still unclaimed during the delivery period, it will be returned to the local post office for storage for 3-7 days. The customer needs to pick up the package themselves. If the product is returned to the sender during this period, Doabella takes no responsibility for lost products.

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Order Cancellations

Full Refunds:
Orders can be canceled for a full refund before they are processed by our warehouses.

Non-Cancelable Orders:
After payment, customized (POD) and preordered inventory items cannot be canceled.

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Shipping Method Limits

Some shipping methods are not trackable when orders arrive in certain countries, states, or cities. If this applies to your order, we will inform you in advance.